Accessibility

Last updated July 27, 2026

CHATP Airport Rideshare is committed to serving every rider, including riders with disabilities. This statement describes what we have done, what we are still working on, and how to reach a person if something does not work for you.

Our website

We aim to meet WCAG 2.1 Level AA, the recognized standard for web accessibility. Specific measures in place:

Every form field has a label that screen readers announce, including the pickup time selectors
Decorative icons are hidden from screen readers so they do not interrupt reading
Text meets or exceeds a 4.5:1 contrast ratio against its background
A “skip to content” link lets keyboard users bypass the navigation
All interactive elements show a visible focus outline when navigated by keyboard
The whole site is operable by keyboard alone, without a mouse
Our chat assistant announces replies to screen readers, closes with the Escape key, and returns focus where it belongs
Animation is reduced automatically if your device requests it
Text resizes without breaking the layout

Known limitations

We would rather tell you than have you discover it:

Some third-party components, such as embedded maps, may not be fully accessible. Every address on this site is also written in plain text, and our team will read any route or detail to you over the phone.
We have not yet had the site independently audited by an accessibility specialist. We intend to.

Booking without using the website

You never have to use this website to book with us. There is no app, no account, and no form you must fill out.

Call or text 216-293-6500 and a person will take your reservation, quote your flat rate, and read your confirmation back to you. We can also send your confirmation and invoice by email in a screen-reader-friendly format, or in large print by request.

Service animals

Service animals are welcome in our vehicles, always. There is no additional charge, and we will not ask you for documentation or ask your animal to demonstrate its task. Please mention your service animal when booking only so your driver can plan seating — never as a condition of the ride.

Riders who use wheelchairs or mobility devices

Our regular fleet is sedans and SUVs. Folding wheelchairs, walkers, canes and similar mobility devices are transported at no additional charge, and your driver will assist with loading.

If you require a wheelchair-accessible vehicle that you can remain seated in, call us at 216-293-6500 and we will arrange it — at the same flat rate, to the same destination, in the same timeframe as any other ride. You will never be charged more for an accessible vehicle.

Assistance

Our drivers help with luggage as a matter of course. If you would like assistance to or from your door, help getting to the check-in counter, or a driver who meets you inside the terminal rather than at the curb, tell us when you book. There is no charge for any of this.

Tell us when something does not work

If any part of this website, or any part of our service, creates a barrier for you, we want to hear about it directly. We are a small company and it will reach the owner.

Call or text: 216-293-6500
Email: reservations@airport-transportation.net

We aim to respond within one business day, and to fix genuine barriers as quickly as we can.