Last updated November 2, 2026
This policy explains what CHATP Airport Transportation collects, why, and what choices you have. We are a small local transportation company, and the short version is that we collect what is needed to drive you to the airport and nothing more.
The CHATP app and the CHATP Driver app (Apple App Store and Google Play) show the same pages as this website, so everything on this page applies to them. They add two things:
Notifications. If you allow notifications, your phone gives us a notification address (a "push token") so we can send trip updates, for example that your driver is on the way. You can turn notifications off at any time in your phone's settings.
Location (CHATP Driver only). When a driver turns on location sharing for a trip, the app sends the driver's location to CHATP so the guest and dispatch can see where the car is. This keeps working while the driver uses a maps app, and a notification stays on the driver's screen the whole time. Sharing stops when the driver taps Stop Sharing, when the trip is complete, or after four hours. We do not collect a driver's location at any other time. The rider app does not collect your device's location.
We do not sell app data, we do not use it for advertising, and we do not track you across other companies' apps or websites.
To arrange and provide your transportation, to send your confirmation and invoice, to place your pre-trip confirmation call, and to keep records required for accounting and legal compliance.
We do not sell your personal information. We do not rent, trade, or share your information with third parties for their own marketing purposes.
Only the service providers needed to operate: our booking and database platform, our email delivery provider, and our telephone and messaging provider. Each receives only what is necessary. Your assigned driver receives the details required to complete your trip.
Mobile numbers collected for transactional purposes are not used for marketing unless you have separately opted in. Opt-in records are retained as required by law. You may revoke consent at any time by any reasonable means — replying STOP, calling, emailing, or telling your driver — and we will honor it promptly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Ride texts from CHATP Airport Transportation cover your booking: confirmation, driver details, arrival, and changes. Message frequency varies by trip. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
Our website uses small first-party tools to see which pages and ads bring visitors, and may use the Meta Pixel so we can show our ads on Facebook and Instagram to people who have visited our site. These tools record page visits and actions such as getting a price or booking. We do not send your name, phone number, email or address to Meta. You can control ads you see on Facebook and Instagram in your Meta ad preferences, or opt out of interest-based ads at optout.aboutads.info.
Reservation and invoice records are kept as long as needed for business and tax purposes. Marketing consent records are kept for at least five years, as required to demonstrate compliance.
You may ask us what information we hold about you, ask for corrections, ask to be removed from marketing, or ask that your information be deleted where we are not required to keep it. Call or text 216-293-6500 or email reservations@airport-transportation.net.
Our services are booked by adults. We do not knowingly collect information from children under 13.
CHATP Airport Transportation℠
Call or text: 216-293-6500
Email: reservations@airport-transportation.net